We value a long-term relationship with our investors. The key to that relationship is communication. We’re just an email or phone call away if you have a question about our services or your account.

Frequently Asked Questions

As an investor with PFS Group:


  • How do I choose which account is best for my situation?
  • What types of information do you need to make a recommendation?
  • Can PFS Group manage my 401(k), 403(b), Defined Benefit Plan, Profit Sharing Plan, or Money Purchase Pension Plan with my current employer?
  • What are my responsibilities as a client?

As your representative:


  • What are your responsibilities as my representative?
  • How will you keep me updated on my investments with you?

Specific questions about my account:


  • How do I add money to my account?
  • How do I withdraw money from my account?
  • Do you offer check-writing and credit card privileges?
  • What happens to the dividends and income received into my account?

Investor protection and security issues:


  • How are my assets with you protected?
  • Do you have a Business Continuity Plan?
  • What would happen to my account with Jim Puplava should he retire or be unable to manage my account?
  • Why does Puplava Securities, Inc. use National Financial Services LLC as its clearing firm?
  • Does PFS Group have a Privacy Statement?

Other services:


  • Do you provide financial planning, estate planning or consulting services?
  • Does Jim offer a subscription newsletter to the public?

AS AN INVESTOR WITH PFS GROUP—

How do I choose which account is best for my situation?
Generally speaking, the account that is best for your situation is the one that best matches your financial needs, investment objectives, and tolerance for risk. If you are uncertain which investment might be an appropriate match for you, complete the Contact Form as best as you can and our licensed representatives will contact you to discuss your needs and make an investment recommendation for you.

What types of information do you need to make a recommendation for me?
Before opening an account with us, we will need to obtain fairly comprehensive personal and financial information about you (such as income, net worth, marital status, number of dependents, years to retirement, significant financial obligations, current investments/assets, etc.) so we can fulfill our regulatory responsibility to "know" you as a client before making investment recommendations for you.

Can PFS Group manage my 401(k), 403(b), Defined Benefit Plan, Profit Sharing Plan, or Money Purchase Pension Plan with my current employer?
Generally speaking, most employers who sponsor retirement plans for their employees have worked with their plan administrator to select a financial advisory firm for the plan, and, in many cases, have also worked with the advisory firm and the plan administrator to select specific investment options to be offered to the plan's participants. Most employers are unwilling to allow their plan participants to work with us as their advisory firm for their retirement plan assets, as it can involve a revision to the retirement plan document, and an additional cost in plan administration fees.

What are my responsibilities as a client?
It is your responsibility to keep us informed of any changes in your personal or financial situation that may necessitate a change in the types of investments that would be suitable for you.

We do our best to keep our investors informed of our current thinking about the markets through Jim's Financial Sense Newshour Internet broadcast, weekly client-only communiqués (for Jim's clients only), and our once-a-year client-only seminar. However, if you feel that your investment philosophy is no longer aligned with ours, we would encourage you to contact our office to discuss your options.   top

AS YOUR REPRESENTATIVE—

What are your responsibilities as my representative?
We are responsible for:

  1. obtaining and verifying your account information and documentation (which includes releasing your personal information to select credit bureaus for purposes of verifying your identity as per the Patriot Act),
  2. opening, approving and monitoring your account,
  3. transmitting timely and accurate instructions and information with respect to your account,
  4. determining the suitability of our investment recommendations and advice,
  5. operating and supervising your account and its own activities in compliance with applicable laws and regulations, and
  6. maintaining required books and records for the services we perform.

How will you keep me updated on my investments with you?

  1. Online account access.
    Our clearing firm, National Financial Services, LLC, offers our clients online access to their account information through their web portal www.myStreetscape.com. Among many other features, this site provides all our clients with:
    a. A list of current portfolio holdings with 20-minute price delays
        (with the exception of pink sheet stocks)
    b. Copies of monthly statements
    c. Copies of confirmations of all trades
    d. Tax documentation
    e. Access to some of Fidelity’s reporting and research
  2. Electronic (enrollment required) or paper statements and trade confirmations.
    National Financial Services, LLC will provide statements, which include your account's value, current positions, trading activity, deposits, withdrawals, dividends, and income. You will also receive confirmations of trading activity.
  3. "Client-only" communiqués (for Jim's clients only).
    Jim's investment management team publishes In the Know, a client-only e-newsletter that provides a brief summary of market action, updates on any buys or sells that take place in the portfolio, as well as the rationale for any portfolio changes, current or upcoming.
  4. "Client-only" meetings (for Jim's clients only).
    From time to time, Jim Puplava gathers his investors together for a personal preview of what he sees ahead for the markets as well as the positions he plans to take in the various portfolios.  top

SPECIFIC QUESTIONS ABOUT MY ACCOUNT

How do I add money to my account?
We accept checks made payable to our clearing firm, "National Financial Services, LLC" or to the registered account name (PLEASE NOTE: in accordance with our compliance policies, checks made payable to Puplava Securities, Inc. or Puplava Financial Services, Inc. will be voided and returned), wire transfers, transfers of assets from existing brokerage accounts with other advisors/custodians, rollover funds, or stock certificates for deposit to your account. All incoming checks and stock certificates are processed the same day they are received.

How do I withdraw money from my account?
Cashiering and distribution requests are conveniently processed from our office. Income and principal distributions can be set up as frequently as you like.

We offer checks, direct deposit, wiring privileges, or transfers of assets. Please keep in mind that any retirement plan or retirement account withdrawals, and certain kinds of non-retirement account withdrawals, will likely require that you complete and sign a form.

Do you offer check-writing and debit card privileges on my account?
Yes, but these services are subject to clearing firm approval and will be charged annual fees by our clearing firm.

What happens to the dividends and income received into my account?
Unless specified otherwise, dividends, interest, and cash proceeds are swept daily into an interest-bearing treasury money market (core cash) position in your account. Funds in core cash are used to make new purchases of securities.   top

INVESTOR PROTECTION AND SECURITY ISSUES

How are my assets with you protected?
Accounts are carried by National Financial Services LLC, Member NYSE/SIPC.

Securities in accounts carried by National Financial Services LLC ("NFS"), a Fidelity Investments® company, are protected in accordance with the Securities Investor Protection Corporation ("SIPC") up to $500,000 (including up to $100,000 for cash awaiting reinvestment). NFS also has arranged for coverage above these limits. Neither coverage protects against a decline in the market value of securities, nor does either coverage extend to certain securities that are considered ineligible for coverage. For more details on SIPC, or to request a SIPC brochure, visit www.sipc.org or call 1-202-371-8300.

Mutual funds and/or other securities are not backed by or guaranteed by any bank, nor are they insured by the FDIC, and also and involve investment risk including possible loss of principal.

Bullion and coin holdings are protected solely by Lloyd's of London coverage purchased by FideliTrade Incorporated, the firm with which the bullion and coins are stored.

Do you have a business continuity plan?
Yes. PFS Group in general and PSI specifically have developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur.

What would happen to my account with Jim Puplava should he retire or be unable to manage my account?
First of all, Jim Puplava (born in 1950), has no plans for early retirement. His passion for the markets is longstanding and shows no signs of abating. Even during his "vacations" Jim spends as much time reading his investment materials and checking his Bloomberg quote screens as he does sailing.

However, over the last several years as his sons and other members of his staff have gained investment experience and have pursued the appropriate licensing and certifications, Jim’s investment management approach has become more of a team effort (for further details, read about our Decision Process). Members of the staff, especially two of his sons, Ryan and Chris, are being actively groomed to provide the next generation of investment management expertise.

Why does Puplava Securities, Inc. use National Financial Services LLC as its clearing firm?
National Financial Services LLC (NFS) offers a variety of backend support for our offices and custodial services for certain types of retirement accounts for our clients, as well as clearing services. When Jim was selecting a clearing firm for his new broker/dealer, he chose NFS because of their solid reputation and limited exposure to derivative markets, which he felt would mitigate systemic risk if a broad-scale financial crisis were to occur.

Does PFS Group have a Privacy Statement?
Yes. Our Privacy Statement applies to all three companies: Puplava Financial Services, Inc., Puplava Securities, Inc., and Financial Sense®.  top

OTHER SERVICES

Do you provide financial planning, estate planning, or tax planning services?

Please contact us to discuss our services in these areas.

Does Jim Puplava offer a subscription newsletter to the public?
As a FINRA-registered representative, Jim is constrained by industry regulations from offering specific stock selections to the general public. In addition, his stock picks constitute a large portion of PFS Group’s intellectual property and are the value-add he brings to his clientele. He does, however, freely offer his broad perspective on the markets and his take on certain key sectors through his writings and weekly webcast on Financial Sense.®


INVEST WITH US

If you are interested in opening an account, please complete our Invest with Us inquiry form or call us directly at (888) 486-3939 or (858) 487-3939.


Three companies sharing the same vision
At PFS Group, we are committed to helping you build, maintain, and preserve your wealth